Terms & Conditions

CUSTOMER ORDERS

Customers are requested to email their orders through to our order department in Auckland Email: order@laperla.co.nz Phone: 09 570 6998 Head Office Business Hours: 8:30am – 5pm Monday to Friday

ORDER CUT-OFF TIMES

Any orders received after 3:00pm will be next day dispatch.

HAND UNLOADS

Hand unloads must be pre-arranged with our Customer Service Department and will attract a charge as per freight company charge. Request this pricing from our Customer Service Department.

PROLONGED DELIVERY TIMES

For prolonged waiting times an additional charge will apply.

COURIER DELIVERIES

All courier deliveries are to be arranged by the customer at the customers cost and confirmation must be given to our Orders Department at time of ordering.

OUTSIDE METRO DELIVERIES

Delivery to these areas must be individually arranged with our Orders Department.

COLLECTIONS

Customers are welcome to collect orders from our warehouses, but must allow at least 2 hours from time of order placement and collection. Please note that it is our mandatory “duty of care” to refuse to overload vehicles.

INCORRECT DELIVERIES/DAMAGES

All incorrect deliveries or damages MUST be reported to the Orders Department in Auckland WITHIN 48 hours of delivery to allow prompt investigation.

RETURNS/CANCELLATIONS

Returns will only be considered if returned within 60 days after dispatching. But no more returns after 60 days. All goods must be in original packaging, in good order and all return freight charges are to be PREPAID.

RESTOCKING FEE

No restocking fee within 30 days after dispatching with good original packaging. A restocking fee of 20% applies for products within 30 days to 60 days that are accepted for return.

PRE-ORDER ITEMS

A written purchase order is required prior to procuring product that is not included in our core product range. Please contact your sales representative or Orders Department for further clarification on this type of order. All pre-orders for the products not in stock need 50% deposit before the order being processed. All deposits are non-refundable.

PAYMENT TERMS

Full payment needs to be completed before the dispatching, unless having pre-approved account. The quote will only be valid for 30 days from the date purchase order is received. Prices and specifications are subject to change without notice.

PAST DUE ACCOUNTS

Past due accounts will be subject to a 1.5% per month charge.

OWNERSHIP OF GOODS

Risk in all goods supplied will pass to the Customer on delivery. Title in and to all goods supplied will remain with Newpearl and not pass to the Customer until the Customer has paid: The purchase price in full for those goods; and Any other amount due and payable for any other goods supplied by Newpearl.

The Customer acknowledges that it holds the goods solely as Bailee for Newpearl until title in and to the goods passes to the Customer in accordance with this clause.

Tile Slip Ratings

As a flooring option, tiles are prized for their hardness and smoothness, among other benefits. However, some tiles are smoother than others and may not be as suitable for wet areas where they may become slippery.

Slip ratings have been designed to make it easy to decide whether a tile is suitable for different areas like bathrooms, kitchens, outdoors or around pools.

Please note that the following slip ratings have been developed, in accordance with New Zealand standards, to assist with the selection of tiles in circumstances where public safety is a priority. For residential buildings, the New Zealand Building Code and New Zealand Standards only mandate slip rated flooring for stair nosings, stair landings and ramps.

Pendulum Test (P0 – P5)

The Pendulum Test measures the frictional resistance between a wet tile and a foot-shaped mass fitted with a rubber slider mounted on a pendulum arm, mimicking a standard shoe sole striking a wet tile.